Tag: Customer service

Death to the generic response!

By Alexandra Burgos David Jones recently released their latest beauty magazine, promoting all the latest trends by showcasing the brands available in their beauty department. Sudanese-Australian model Adut Akech graced the cover of the magazine, which angered one customer. The…

How to beat Facebook’s newsfeed algorithm

  By Rosie Thompson  Recently, Facebook changed up its newsfeed algorithm once again. In case you missed it, they announced that they would heavily prioritise posts shared by Facebook friends, rather than those posted by Pages. This change is great…

Don’t let things get shady!

  By Anna Boucaut Community management is a key component of any successful social media strategy execution. At Social Media Servants, ensuring every message, comment and share doesn’t go unnoticed is not something we take lightly – and it is for…

How Facebook’s News Feed Works

  By Phoebe Bullen Facebook recently hosted its annual F8 developer conference and announced a range of new tools and updates. There was one session that looked at a crucial element of the Facebook infrastructure, which is particularly relevant for…

The Power of the People

By Sophie Nettlefold We see more and more contests and promotions launched daily on Facebook and across social platforms. Individuals and commercial brands are using the power of the public vote and contest to increase their own likes, engagement and…

Social Media and Customer Care

When most businesses look at social media, they only think about it from the business point of view. But put yourself in the position of customer – which we all are at some point. What makes you want to buy…